E-Wallet Operations Job in Lahore at OPay Pakistan

Job Overview

Join us in building the future of digital finance at OPay Pakistan as a Manager – E-Wallet Operations. This role is pivotal in managing our e-wallet operations and ensuring a seamless customer experience.

Vacancy Details

• Position: Manager – E-Wallet Operations
• Location: Lahore, Punjab

Eligibility

To be considered for this role, candidates must meet the following requirements:

• Bachelor’s degree in Business Administration, Commerce, Banking Management or a related field.
• 3-5 years of call center experience, preferably in fintech or banking.
• Leadership and coaching skills.
• Strong analytical skills.
• Proficiency in Chinese (Mandarin) is a strong plus.

Key Responsibilities

The Manager – E-Wallet Operations will be responsible for:

• Team Management
• Reporting & Analytics
• Customer Issue Resolution
• Escalation Management
• SLA Management
• Agent Development
• Process Improvement

What We Offer

At OPay Pakistan, we provide:

• Market-competitive salary
• Career growth opportunities
• Opportunity to work with a leading tech company
• Collaborative and dynamic work environment
• Exposure to the digital payments and financial technology industry

Application Procedure

Interested candidates should apply through the official application method provided with this vacancy.