Debt Collection Job in Karachi at IBS Business Solutions (PVT) LTD

Debt Collection Officer at IBS Business Solutions (PVT) LTD

We are looking for a motivated and professional Debt Collection Officer to join our team in Karachi. The successful candidate will be responsible for engaging customers, following up on outstanding payments, conducting skip tracing, reviewing customer information, and supporting the debt recovery process.

Key Responsibilities

• Conduct skip tracing to locate customers and verify updated information.
• Make professional outbound calls to customers regarding outstanding debts.
• Conduct regular follow-ups and maintain effective communication with customers.
• Communicate with customers through various approved communication channels.
• Review customer documents, account details, payment history, and relevant records.
• Negotiate and discuss suitable payment arrangements with customers within company guidelines.
• Maintain accurate records of customer interactions, promises to pay, and collection activities.
• Follow up on agreed payment commitments and ensure timely updates.
• Handle customer queries professionally and provide appropriate information regarding their accounts.
• Escalate complex or unresolved cases to the relevant supervisor or department.
• Maintain confidentiality of customer information and comply with company policies and applicable regulations.
• Achieve assigned collection targets and performance KPIs.

Eligibility

Previous experience in debt collection, recovery, telesales, customer service, or call center operations is preferred.

Qualifications

• Strong verbal and written communication skills.
• Good negotiation and persuasion abilities.
• Comfortable making frequent outbound calls and conducting follow-ups.
• Basic computer skills and ability to work with CRM/collection systems.
• Strong attention to detail when reviewing customer documents and account information.
• Ability to work under pressure and meet collection targets.
• Professional, persistent, and customer-focused approach.

Application Procedure

Interested candidates should apply through the official application method provided with this vacancy.