Customer Relations Job in Islamabad at Nova City

Nova City is seeking a dedicated and experienced Assistant Manager – Customer Relations to join our team in Islamabad. This role is ideal for a professional who is customer-focused and possesses excellent communication skills. As an Assistant Manager, you will play a crucial role in managing customer relationships and ensuring a high level of customer satisfaction.

Key Responsibilities

• Manage customer relationships, queries, complaints, and service concerns.
• Ensure timely resolution of customer issues and maintain customer satisfaction.
• Supervise and support the Customer Relations team.
• Develop strategies to improve customer experience and service quality.
• Coordinate with internal departments to resolve customer-related matters.
• Maintain customer feedback, records, and complaint reports.
• Prepare customer service performance reports.
• Monitor team performance and provide guidance.
• Assist management in improving customer service policies and procedures.

Eligibility

We encourage female candidates to apply for this position.

Qualifications

• Bachelor’s Degree in Public Relations, Psychology, Marketing, or a relevant field.

Experience

• Minimum 5 years of managing experience in customer relations.

Skills

• Customer Relationship Management
• ERP Systems
• Team Supervision
• Customer Service
• Problem Resolution

Application Procedure

Interested candidates should apply through the official application method provided with this vacancy. Please send your updated CV to the specified email address.

Important Terms & Conditions

Location: Islamabad

Last Date to Apply: 21st August, 2026