Call Centre Agent Job in Lahore at Commtel

Call Centre Agent Position at Commtel

Commtel is currently seeking dedicated Call Centre Agents to join our dynamic team in Lahore. This is an excellent opportunity for individuals who are passionate about providing high-quality customer service and are looking to grow in a fast-paced environment.

Job Overview

As a Call Centre Agent, you will be responsible for handling high call volumes while delivering consistent, high-quality customer service. You will assist customers with their banking requests, answer queries, and resolve complaints efficiently.

Vacancy Details

• Position: Call Centre Agent
• Number of Positions: 12
• Contract Type: Contractual
• Working Hours: Shift-Based

Key Responsibilities

• Handle high call volumes while delivering consistent, high-quality customer service.
• Assist customers with banking requests, and answer, escalate or process their queries and complaints.
• Coordinate with nationwide field offices and Head Office departments to get issues resolved.
• Resolve routine customer issues quickly and efficiently at first contact.
• Follow banking regulations, data protection laws, and internal security policies.
• Work in shifts and support the team during periods of peak call inflow.

Eligibility

• Qualification: Minimum Intermediate/Bachelor’s degree.
• Experience: Prior call centre or banking experience is a plus, but freshers with strong communication skills are encouraged to apply.

Application Procedure

Interested candidates should apply by dropping their resume with the subject line “Call Centre Agent – Lahore”. Please ensure to verify the official employer/application channel before sharing sensitive information.

Important Terms & Conditions

We encourage all applicants to review the terms and conditions before applying.